Help



In this page you can find answers to your first questions. For more details please visit our knowledgebase / support system.

What is VoIP technology

Voice over Internet Protocol (VoIP), also called IP telephony, is a methodology and group of technologies for the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet. The terms Internet telephonybroadband telephony, and broadband phone service specifically refer to the provisioning of communications services (voice, faxSMS, voice-messaging) over the public Internet, rather than via the public switched telephone network (PSTN).

How do I call?

After registering and verifying your email address, your account will be activated. You just need to buy some credits and start making calls.You can make calls: 

  1. From your smart phone, using our free mobile app or any other app for VoIP calls or (if your android>4.11 phone provides) by setting EuroVoIP as preferred calling account (check  call settings / advanced / SIP settings). 
  2. From your SIP (VoIP) phone device
  3. From a regular phone, through our access numbers or using an Analog Phone Adapter (ATA)
  4. From your computer, using any VoIP software

You can find ways to call in detail on our HowToCall page

What / which are my SIP login credentials?

SIP credentials are the username and password you use to connect to ours service. These can be found in the settings page. ( Please note that @ sign has been replaced by * sign for technical reasons. )

Can I set my Caller ID ?

Yes, you can set multiple callerIDs and select which one to show.

To do this you need to download YourDialer app (AndroidiOS), log in and then go to CallerID menu where you can add up to 5 CallerIDs. You can choose the one you need to be shown each time you make a phone call.

Can I make calls from my iPad/tablet without a SIM card?

Yes, you can make calls if you have WiFi from any tablet. For iPad just download this app and use your SIP credentials to log in.

What is a SIP (VoIP) phone device ?

SIP Phones - also known as VoIP Phones or IP Phones - are specialized phones that transmit calls over the Internet rather than the PSTN. However, the device itself looks and acts no differently than a traditional telephone does. SIP Phone units work in conjunction with VoIP services, and they plug directly into your Internet connection.

 

Is there a way to use my analog phone device with EuroVoIP service?

To use your old analog devices to make outgoing calls from EuroVoIP you need an Analog telephone adapter (ATA). Alternatively, if your PSTN provider's plan includes free calls to local landlines you can use one of our Access Numbers to connect to our service, and then make cheaper calls charging your EuroVoIP account.

How can I use the service from the computer?

Yes, you can use and VoIP/SIP program you like to make calls. All you need to do is to set our SIP server (sip.eurovoip.net) and enter your SIP credentials at is it shown in settings page. Visit our download page to find some free programs for your computer.

Do I have to pay each month?

Not at all! Your credit balance never expires! You have to pay only if your current balance is zero!

I never got the account Activation Mail, what do I do?

Some providers recognize most activation mails as SPAM. Please check your spam/junk folder and I you cannot find the email open a support ticket

Can I pay safely using a debit / credit card?

Yes, all transactions are done through PayPal under secure environment (https://) Even if you don't have a PayPal account instead of logging to PayPal, select the second option "Pay using Debit / Credit card" as a guest.

REMEMBER: We will never ask your credit card number details by Email, and we don't keep any data of card records, all transactions must be made safely through PayPal platform.